Terms of Service

Users agree not to engage in any prohibited activities that compromise platform integrity, security, or legal compliance. The following actions are strictly forbidden:

• Send unsolicited email
• Upload purchased mailing lists
• Conduct phishing activities
• Distribute malware
• Violate applicable laws
• Abuse platform resources

Users are responsible for maintaining the confidentiality of their credentials and all activities performed under their accounts.

Soft Tech Group strongly recommends using strong, unique passwords and enabling two-factor authentication wherever available. You agree to notify us immediately of any unauthorized use or security breach.

Customers must obtain appropriate consent before sending communications through the platform. This includes adhering to CAN-SPAM, GDPR, CASL, or any relevant anti-spam legislation.

We strive to provide reliable service but do not guarantee uninterrupted availability. Scheduled maintenance, unforeseen events, or force majeure may affect uptime. However, we commit to giving advance notice of planned downtimes when feasible.

Current SLA target: 99.9% availability, but no legal guarantee of error-free performance.

We reserve the right to suspend or terminate accounts that violate our policies or create risks to our infrastructure, customers, or partners.

• Immediate suspension for abusive behavior or illegal activity
• 14-day notice for non-critical violations (where possible)
• Upon termination, data may be permanently deleted after 30 days

Soft Tech Group shall not be liable for indirect, incidental, or consequential damages arising from platform usage. This includes but is not limited to loss of revenue, data, or business interruptions, even if advised of the possibility of such damages.

Response time: within 2 business days. For urgent abuse reports, please also use the same email with "URGENT" prefix.