Privacy Policy
Information We Collect
To deliver, improve, and personalize our services, we may collect the following categories of information:
- Name
- Email address
- Company information
- Contact details
- Account information
- Communication preferences
- Platform usage information
How We Use Information
Your data helps us build a better, secure platform. Specifically, we use information to:
We also analyze aggregated usage patterns to optimize features and user experience without identifying individuals.
Email Communications
Our platform only supports permission-based communications. Recipients may opt out at any time through available unsubscribe mechanisms — every marketing or transactional email includes a clear one-click link.
Data Security
We implement administrative, technical, and organizational safeguards to protect customer data from unauthorized access, disclosure, or misuse. Our measures include:
- AES-256 encryption for sensitive data at rest
- TLS 1.3 for data in transit
- Role-based access control and strict authentication
- Continuous monitoring and vulnerability assessments
Despite our efforts, no method of transmission over the internet is 100% secure, but we regularly update our security posture.
Third-Party Services
We may utilize trusted service providers including cloud infrastructure, email delivery providers, analytics platforms, and security services to support our operations. These partners are contractually bound to process data only on our behalf and with equivalent privacy protection.
Data Retention
Information is retained only as long as necessary to provide services, meet legal requirements, and maintain operational records. Retention periods vary based on:
- Active account data: retained while your account is active + up to 30 days after termination
- Billing & compliance records: up to 7 years as required by tax law
- Anonymous usage logs: aggregated and retained for performance tuning (no personal identifiers)
You may request deletion of personal data, subject to legal hold obligations.
Your Privacy Rights & Contact
Depending on your jurisdiction, you may have rights to access, rectify, erase, or restrict processing of your data. To exercise any privacy right or ask questions about this policy:
Soft Tech Group — Privacy Operations. We respond to all data requests within 30 days.
This Privacy Policy complements our Terms of Service. By using our platform, you acknowledge that you have read this policy.